Privacy policy

Who are we?

Our website address is: https://etiopathie-animale.com

This site is created, hosted and managed by

Digistork SAS, 2 rue d’Austerlitz, 31000 Toulouse. Tel: 0033 5 82 95 84 57

Siret: 843 842 956 00016 – Intra. VAT: FR85843842956

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Use of personal data collected

What personal data do we collect?

We collect and use the following personal data from Users:

Your username (required)
Your email address (required)
Your password (required, however we encrypt it so that it cannot be read by anyone, not even us)
Your company name
Your country or company location (required)
Your telephone number
Your payment information (transactions are carried out with paid plans)
Your preferred language
Your User data, including your account activity and the content you have created
Your communications with us
Your responses to surveys about our services
If you are not a legal entity, your billing and subscription information
Your cookie ID

How do we use the personal data we collect?

We use personal data for the following purposes:

To enable you to register and manage your account (username/profile name, email address)
To enable you to view your account activity and the content you have created
To secure your account (password)
To send you an email confirming your order
To process your orders and payments
To know which country you are located in: for billing purposes, to know your time zone (for support purposes) and to identify your telephone area code (your country or company code)
To be able to offer you services
For administrative and financial purposes (taxes and duties)
To send you updates about our services by email
To keep you informed about our services or our company by email
To be able to communicate with you and offer you support
To improve our services and usability (surveys)
To learn more about visitors to our site in order to improve its usability (we only use functional cookies and statistical cookies that do not require your consent)
To learn more about our customers and their use of our services
To maintain a commercial relationship with our customers

Comments

When you leave a comment on our website, the data entered in the comment form, as well as your IP address and your browser’s user agent, are collected to help us detect unwanted comments.

An anonymised string created from your email address (also called a hash) may be sent to the Gravatar service to check whether you are using it. The Gravatar service’s privacy policy is available here: https://automattic.com/privacy/. Once your comment has been approved, your profile picture will be publicly visible next to your comment.

Media

If you are a registered user and upload images to the website, we advise you to avoid uploading images containing EXIF GPS coordinate data. Visitors to your website can download and extract location data from these images.

Contact forms

When you leave a message via a contact form, the information you enter is stored for correspondence purposes only. No data is passed on to third parties.

Cookies

If you leave a comment on our site, you will be asked to save your name, email address and website in cookies. This is for your convenience, so that you do not have to enter this information if you leave another comment later. These cookies expire after one year.

If you have an account and log in to this site, a temporary cookie will be created to determine whether your browser accepts cookies. It does not contain any personal data and will be deleted automatically when you close your browser.

When you log in, we will set up a number of cookies to record your login information and screen preferences. The lifetime of a login cookie is two days, and that of a screen option cookie is one year. If you tick ‘Remember me’, your login cookie will be retained for two weeks. If you log out of your account, the login cookie will be deleted.

When you edit or publish a post, an additional cookie will be stored in your browser. This cookie does not contain any personal data. It simply indicates the ID of the post you have just edited. It expires after one day.

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other sites behaves in the same way as if the visitor were visiting that other site.

These websites may collect data about you, use cookies, embed third-party tracking tools, track your interactions with this embedded content if you have an account logged in to their website.

Statistics and audience measurement

Matomo Analytics

This website uses Matomo Analytics, a private web analytics service that uses ‘cookies’, which are text files placed on your computer to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored on our servers in France. We will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. We may also disclose this information to third parties where required to do so by law, or where such third parties process the information on our behalf. We undertake not to associate your IP address with any other data held by us. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you in the manner and for the purposes set out above.

Conversion measurement with Facebook pixel

With your permission, we use the ‘Facebook pixel’ (Facebook cookie for exclusion identification) from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, United States (‘Facebook’) on our website. This is a cookie, i.e. a small text file, which is stored on your computer and can be re-downloaded from it. This tool allows us to track the actions of users after they have seen or clicked on an advertisement on Facebook. This enables us to record the effectiveness of Facebook advertisements for statistical and market research purposes. The data collected in this way is anonymous to us and therefore does not identify users. The data is stored and processed by Facebook in order to establish a link to the relevant user profile, and Facebook may use the data for its own advertising purposes in accordance with Facebook’s data usage policy (https://www.facebook.com/about/privacy). You can allow Facebook and its partners to place advertisements on and off Facebook. In addition, a cookie may be stored on your computer for these purposes. By using the website, you consent to the use of the Facebook pixel.

Sharing

The website features share buttons from social network operators such as Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, United States, XING , which is operated by XING AG, Dammtorstraße 30, 20354 Hamburg, Germany, LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, United States, Facebook, 1601 South California Avenue, Palo Alto, CA 94304, United States, and GooglePlus from the social network operator Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. A share button for emails has also been integrated. The share buttons can be recognised by the corresponding social media logo. All share buttons are configured in accordance with data protection regulations. Only when you click on the ‘share button’ on this website (and only then) will a direct connection be established between your browser and the server of the respective social media operator. According to the operators of the social networks mentioned, no personal data from social networks is collected without clicking on the relevant share button. Only for logged-in members is this data, including the IP address, collected and processed. If you do not want your visit to our website to be linked to your social network operator’s user account, you can log out of the relevant social network’s user account. We would like to point out that we, as the website provider, have no knowledge of the content of the data transmitted or how it is used by the social networks. Further information on the use of data by social networks can be found in the privacy policies of the social networks mentioned.

Facebook: https://www.facebook.com/about/privacy

YouTube: https://www.youtube.com/intl/fr/yt/about/policies/#community-guidelines

LinkedIn: https://www.linkedin.com/legal/user-agreement?_l=fr_FR
- Vimeo: https://vimeo.com/privacy
- Twitter: https://twitter.com/fr/privacy

By ticking the box ‘I would like to receive information from I2EA’, you agree to subscribe to our newsletter. The following information is sent to Mailpoet, a service managed by Atomattic (Aut O’Mattic A8C Ireland Ltd., Grand Canal Dock, 25 Herbert Pl Dublin, D02 AY86 Ireland. Mailings are processed automatically and anonymously by Twilio Ireland Limited, 70 Sir John Rogerson’s Quay, Dublin 2, D02 R296, Ireland.

In accordance with Auttomatic’s legislation and privacy policy, you have direct access to all the information stored (link mentioned in the emails received) and can modify or delete this information at any time by unsubscribing from the mailing list.

Use and transmission of your personal data

Who do we share your personal data with?

The data collected through the processing of personal data on this site is not transferred commercially outside the European Union, nor is it transferred to third parties for commercial use.

However, we use third-party service providers to help our services function properly:

We use an internet service provider to host the Site and our email features
We use an email sending and receiving service provider
We use an online service that allows us to communicate with our customers when they need assistance
We use an online chat service that allows visitors to our website to chat with us online
We use payment service providers to process our customers’ payments (payment providers used by customers from their own accounts are not our service providers)
We use a customer relationship management (CRM) system
We use a service provider to analyse how our customers use the Service

We may be required to share certain personal data with third parties or government authorities in order to comply with certain legal obligations.

How long we store your data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows subsequent comments to be automatically recognised and approved instead of being held in a moderation queue.

For users who register on our site, we also store the personal data indicated in their profile. All users can view, modify or delete their personal information at any time (except for their username). Site managers can also view and modify this information.

The data collected is stored:

for customers: for the duration of the commercial relationship. It will be kept for commercial prospecting purposes for a maximum of two years from the end of this commercial relationship. Legal data subject to accounting processing is kept for 10 years in accordance with tax legislation.
for prospects who are not customers: a maximum of two years from the date of collection by the data controller or the last contact from the prospect.

Additional information

How we protect your data

All data stored on this site is hosted on a dedicated, private server in the OVH data centres in Roubaix and Gravelines. Access to the premises is strictly controlled and physical security of access to the servers is guaranteed by OVH (see https://www.ovh.com/fr/protection-donnees-personnelles/gdpr.xml).

Security and backup plugins

Third party

This site uses backup and security tools using the WPMUDEV cloud, Incsub, LLC7700 Northcross Dr #10291 Austin, TX 78766 USA

Data is stored and processed in accordance with their security policy available here: https://incsub.com/privacy-policy/

The backed-up data includes all data provided when visiting or creating an account on this site. Backup data is stored locally for 1 month and for 1 year on the off-site backup space.

Your rights regarding your data

Under the GDPR, you have the following rights regarding your personal data:

Request a copy of and access to all your personal data;
Receive information about how we process your personal data;
Correct incorrect personal data;
Complete incomplete personal data, taking into account the purpose of its collection or use;
Under certain conditions, delete your personal data;
Under certain conditions, restrict your personal data;
Under certain conditions, object to a specific use of your personal data;
If you have given your consent: revoke your consent without affecting the legitimacy of the data processed prior to revocation;
If you have provided or created your personal data yourself and its processing is carried out with your consent or within the framework of the contract we have with you and your personal data is processed automatically: receive your personal data in a structured, commonly used and machine-readable format so that you can transmit it to another controller;
Lodge a complaint with the competent data protection authorities.

In certain cases, we may have the right to refuse to comply with your request. If this happens, we will inform you of the reasons for our refusal. We will no longer be able to fulfil the contract we have with you if we no longer have the personal data that we have indicated as mandatory. If this happens, we will also notify you.

If you have any questions or complaints about your personal data, please use the contact details below.

Contact information

Mr. François Dry